Privacy & Cookie Policy

​​Your privacy matters to us at Onward. This policy explains the types of personal information we collect, how we use it, and the choices you have about that use. We want you to feel confident that your information is handled responsibly and securely.

This policy applies to Onward Global Ltd, registered in England and Wales (company number 16384376) with data protection registration ZB968367.

We’ll revise this policy from time to time, and we’ll let you know if we make any material changes.

​​How you can make changes

If at any point, you want to change your details or how we contact you, you can contact us at hq@weareonward.co. We’ll respond promptly to your request.

What personal information do we collect about you?

Most of the information we collect will be provided by you. This information might include contact details such as your name, address, email address, phone numbers, organisation name and job title. You might also provide information to help us answer a query, or market our services to you.

We may collect additional information about you from public sources, such as LinkedIn profile or Twitter, such as career history, specialisms and interests.

We may also collect technical information such as:

  • Device identifiers and IP addresses,

  • Pages visited, time spent, and navigation paths (via analytics tools), and

  • Email engagement data (opens and link clicks).

Cookies and Analytics

By using our website, you are deemed to consent to our use of cookies. We do not currently use cookies, but in future we may use cookies to record your website visits, pages you have visited and links you have followed. This information will only be used to improve the experience that we deliver by improving content and navigation to and from that content.

You can block our use of cookies by activating the settings in your browser. Please visit allaboutcookies.org where you can find comprehensive information on cookie management and blocking for a wide variety of browsers.

If you block cookies, some aspects of our website might not work properly. Please note that no internet data transmission is 100% secure. As a result, we cannot guarantee the security of the information that you transmit via our online services.

We have no control over the content or security of any third-party websites we may link to.

What we use your personal information?

We will use your data to provide you with the information, products and services you have requested. Most our communication will be by email. 

We may use your information to:

  • Respond to enquiries about our services

  • Send you newsletters

  • Invite you to events

  • Invite you to participate in research

  • Improve our website experience

  • Meet legal or contractual obligations.

We do not profile your data or allow any third-party marketing to you. We do not share your data, other than with sub-contractors, such as our email broadcast service provider, who abide by strict contractual terms.

Our legal basis for processing data?

We rely on the following lawful bases under the UK GDPR:

  • Consent – for sending newsletters, updates, or marketing communications.

  • Legitimate interests – for maintaining professional relationships and improving our services.

  • Contract – when processing data necessary to perform an agreement with you (e.g. a client or supplier relationship).

  • Legal obligation – where required by law (e.g. tax or employment records).

How long do we keep your data?

We only retain data for as long as necessary to fulfil the purpose for which it was collected:

  • For marketing, we’ll keep your data while it remains relevant and accurate.

  • For contractual or financial records, we retain data for up to six years in line with legal requirements.

  • You can opt out or request deletion at any time by contacting us.

You can let us know at any time if you would like to opt out of receiving any or all communication from us.

If you unsubscribe, we may retain your email on a suppression list to ensure you don’t receive further communications.

Under 16s

We do not knowingly collect or store  personal data from anyone under 16 years old.

If you believe we have collected data from a minor, please contact hq@weareonward.co, and we’ll delete it promptly.

Your rights

You have several rights under data protection legislation.

You can find out more about your rights, or make a complaint, via the Information Commissioner’s Office.

Security and Third-Party Links

We take appropriate measures to keep your information secure, including encryption and restricted access.


However, please note that no internet transmission is completely secure.
Our website may link to third-party sites, and we are not responsible for their privacy practices.